The Operator
The Operator is Vorena’s front desk for online shops of 1 to 3 people: website chat trained on your store, shipping and returns answers from your policies, and a contact form offered to quiet shoppers. One flat price, one size for every small shop, free for the first 7 days.
The job it does
- Answers product and policy questions from the details and documents you give it
- Explains shipping, returns and where to find tracking, from your policies
- Offers a quiet shopper the contact form, and drafts your follow up email once they fill it in
- Captures emails for the list, quietly
What’s inside
- Website chat, trained on your store
- Step by step setup form
- Email support, cancel anytime
- You set it up yourself, no onboarding call needed
See it in action
A scripted sample of The Operator answering for an invented business. Your own front desk answers from what you tell it.
Questions
What does it cost?
One flat monthly price: one simple plan, the same for every shop, and the free trial includes everything in it. Bigger sizes are there if you outgrow it.
Free trial?
7 days, with everything in the plan, no card.
Will I get a surprise bill?
No. If usage reaches your monthly limit, the front desk stops answering and takes the customer’s details instead, and every lead is still emailed to you. Your Billing page warns you from 80%. Nothing more is charged unless you buy a refill pack or switch on auto refill yourself. Scaling up is your call.
What does it actually do?
The Operator is Vorena’s front desk for online shops of 1 to 3 people: website chat trained on your store, shipping and returns answers from your policies, and a contact form offered to quiet shoppers. One flat price, one size for every small shop, free for the first 7 days.
Can it check order status?
No. It can’t look up an order. It explains shipping, returns and where to find tracking, from the policies you give it.
What if I outgrow it?
Your Billing page warns you at 80% of your monthly limit and shows the Main Street size that fits your usage. You can move up from there yourself.
Does Vorena answer phone calls?
No. Vorena is a website chat front desk: it answers customers and captures leads on your website. Booking is on Standard and up, not on The Operator. It does not answer phone calls.