Your website works the front desk while you work the job.
Vorena is a chat on your website. It answers your customers day and night, from the hours, prices and rules you give it.
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- Leads kept for the morning. When someone wants a follow up, the chat takes their name and how to reach them.
- Booking requests you confirm. On most plans, requests land in your Bookings list and you say yes or no.
- A person when you need one. It is kept running by real people in Lexington you can reach.
You paste one line of code into your website, and it works on any site builder. No website yet? Share the chat’s link instead.
9:40 PM
The same evening, before and after.
Website messages only: your phone still rings the way it does today.
Your inboxTuesday
Three messages tonight, and nobody answers until morning.
- 9:12 PMWebsite contact formNo reply
Can you board two dogs this Saturday night?
- 9:26 PMWebsite contact formNo reply
Do you need proof of shots before drop off?
- 9:31 PMWebsite contact formWaiting for morning
Could I take a tour first? My email is jess.harper@example.com
An example at a made up kennel. The chat takes booking requests on most plans. Nothing here is a real customer.
Overnight
Every message, four steps.
- AnswerFrom the details you give it, day and night.
- SaveEach lead from the chat’s contact form goes to your lead inbox.
- BookOn most plans, a booking request waits for your yes or no.
- Follow upA follow up email is drafted for each lead.
8:00 AM
You set it up once, then read what it handled.
A guided setup puts the front desk on your website. After that, Vorena counts every conversation, saved lead and booking request, so you can always see what it handled.
- You set it up.A guided setup takes your hours, your services and your rules, and puts the chat live on your site.
- Vorena keeps the ledger.Every conversation, saved lead and booking request is counted, and you can see the count any time.
- Your Desk Report shows the rest.It sums up what happened and what needs you, so you can pick up where the front desk left off.
- The answers stay yours.The front desk answers from the details you give it, and you can change those details any time.
Businesses we have worked with
“I was met with an easy-to-understand UI, which curbed all of my anxiety. Along with the friendly UI, I was able to see how the AI would integrate with my business. I believe anyone who values time will benefit from the use of Vorena; mundane tasks that take up energy are all performed by Vorena.”
“Starting CommonWatts, I needed a site up fast and came in with little more than a template and a rough idea. Vorena took it and built something sharper than I pictured, adding creative touches I hadn’t thought of. Working with them felt less like hiring a vendor and more like adding a teammate: fast, easy to work with, and hands-on from the first call.”
Featured at the Bluegrass Community and Technical College AI Panel, Fall 2026
Start from the setup closest to your business.
Each one is the same front desk with a different template. Start from one, or fill it in yourself.
Trades start with Main Street. Salons start with Concierge.
The Operator
For online shops of 1 to 3 people, and lean teams: ecommerce, makers, solo operators. Everything you need to stop losing customers in your inbox, and nothing you don’t.
What it does
- Answers product and policy questions from the details and documents you give it
- Explains shipping, returns and where to find tracking, from your policies
- Offers a quiet shopper the contact form, and drafts your follow up email once they fill it in
- Captures emails for the list, quietly
- You set it up yourself with a guided setup, no call needed
- Email support
What comes in, and what you find in the morning
Pick a setup above and these change to match.
- Website chat
- Product question
- Shipping question
- VORENA front desk
- Answered from your info
- Email saved
- Follow up drafted
For bigger jobs, we build it and run it.
For operations the platform alone can’t cover: workflows with many steps, deep integrations, internal automation. We scope it, build it, and operate it.
Three examples of the kind of system we scope, build, and run.
Order & inventory alert pipeline
Watches stock and order flow, flags missed orders before they cost money, and routes alerts to the right person, built on the client’s existing stack.
Content & feed automation
Turns product and schedule data into a steady stream of updates for customers, written, formatted, and published without a marketing hire.
Contract review & redline pipeline
From intake to the approved redline: it summarizes each contract, flags the clauses that matter, drafts the redline versions, and keeps every party updated by branded email. The review board updates itself as it goes.
Vorena Select: hand picked, set up with our team.
Vorena Select is by invitation: our team picks the businesses it reaches out to, then sets up each front desk with the owner and stays the team they write to. It adds no separate charge.
Ask it what your customers ask you.
If you get stuck, write to us in Lexington and a person answers.