The Firm
The Firm is Vorena’s front desk for law firms and real estate offices: it answers from what you wrote, saves each prospect who fills in the contact form, scores the lead, lets them attach a document in the chat (a link is saved with the conversation and works for 7 days), and saves a transcript of every chat.
The job it does
- Saves and scores each prospect who fills in the contact form
- Lets prospects attach a photo or document in the chat: a link is saved with the conversation and works for 7 days
- Emails you once per chat when a visitor says it is urgent or asks for a person
What’s inside
- Website chat, lead inbox and booking from your open times
- On an account set up as a law firm, the chat is told not to give legal advice and to point those questions to your team. It is an instruction, not a guarantee: your transcripts show every chat.
- A saved transcript of every chat
- On Elite, new leads go to your own tools by webhook, Zapier or Make
Starting point for Law firms, Real estate offices
See it in action
A scripted sample of The Firm answering for an invented business. Your own front desk answers from what you tell it.
Questions
What does it cost?
Priced to fit: free for 14 days, then your Desk Report recommends the size that fits what Vorena actually handled. One flat monthly price, no surprise bills.
Free trial?
14 days, with everything in the plan you start on, no card.
What’s the one thing it does best?
Saves and scores each prospect who fills in the contact form, and emails you once per chat when a visitor says it is urgent or asks for a person.
Will it give legal advice?
On an account set up as a law firm, the chat is told not to give legal advice and to point those questions to your team. It is an instruction, not a guarantee: your transcripts show every chat. It answers from what you wrote, and it adds no disclaimer to its replies. Settings shows whether it is on for your account.
Is it for healthcare?
Only for everyday questions like hours and services. We make no HIPAA claims: the chat is not a HIPAA secured channel and it saves what visitors type, so health details should stay out of it. If you’re a healthcare practice, talk to us and we’ll tell you exactly where we stand.
What if I outgrow it?
Your Billing page warns you at 80% of your monthly limit, and you can move up a size there any time.
Does Vorena answer phone calls?
No. Vorena is a website chat front desk: it answers customers, captures leads and takes booking requests on your website. It does not answer phone calls.