Questions owners ask us.
Every answer is on this page. If yours is not here, write to us and a person answers.
Is this just a chatbot?
It is a chat on your website, with a front desk behind it. It answers from the details you give it, saves each lead from the chat’s contact form, takes booking requests on most plans, and drafts a follow up email for each lead. Your Desk shows what happened and what needs you, and real people in Lexington keep it running and answer when you write.
What does the chat do when it doesn’t know an answer?
It is told never to guess. It says plainly that it does not have that detail and points the visitor to the contact form in the chat, so their question and how to reach them come to you.
Does it answer my phone?
No. It works in the chat on your website. Phone calls and texts still come to you, the way they do today.
Does it book into my calendar?
On most plans the chat takes booking requests, not finished bookings. Each request goes to your Bookings list and waits there until you say yes or no.
What does the trial cost?
Nothing, and there is no card to start. When the trial ends, nothing is charged. How long it runs is on the How pricing works page.
Who owns my data?
You do. Conversations, leads and customer records belong to you. Export your leads to a spreadsheet on paid plans, and delete your account yourself in Settings.
Can a health practice use it?
Yes, for everyday questions like hours and services. The chat saves what visitors type and it is not a HIPAA secured channel, so health details should stay out of it.
What if I get stuck?
Write to us through the contact page. Vorena is run from Lexington, Kentucky, and a person answers.