Main Street
Main Street is Vorena’s front desk for owner run local services of any kind: it answers website chat day and night, captures the lead, accepts photos in the chat (a link is saved with the conversation and works for 7 days), and puts booking requests in your Bookings list.
The job it does
- Answers website chat and captures the lead, day and night
- Takes photos in the chat: a link is saved with the conversation and works for 7 days
- Takes booking requests on Standard and up, and puts them in your Bookings list
- Emails your Google review link to the leads you pick, on Premier and up
What’s inside
- Website chat that answers after hours
- A follow up email drafted for new leads
- Built in lead inbox & simple CRM
- Review request emails, on Premier and up
Starting point for Plumbers, HVAC companies, Cleaning services
See it in action
A scripted sample of Main Street answering for an invented business. Your own front desk answers from what you tell it.
Questions
What does it cost?
Priced to fit: free for 14 days, then your Desk Report recommends the size that fits what Vorena actually handled. One flat monthly price, no surprise bills.
Free trial?
14 days, with everything in the plan you start on, no card.
What’s the one thing it does best?
Captures the after-hours lead and takes the booking request, so the work doesn’t go to whoever answers first.
Is it for me?
It fits owner run local services of any kind, set up from your own details. Law firms and real estate offices start under The Firm, which runs the same front desk.
Does it book the work?
Yes. A customer picks one of the open times you set. A booking made in the chat is a request you confirm, and it lands in your Bookings list.
What if I outgrow it?
Your Billing page warns you at 80% of your monthly limit, and you can move up a size there any time.
Does Vorena answer phone calls?
No. Vorena is a website chat front desk: it answers customers, captures leads and takes booking requests on your website. It does not answer phone calls.